Last updated: 25 October 2026
ChiBall World Pty Ltd (“ChiBall”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through chiball.com, why we collect it, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles. This policy forms part of our Terms and Conditions.
Who we are
This website and shop are operated by ChiBall World Pty Ltd, an Australian company based in South Australia. ChiBall World Pty Ltd trades under the ChiBall name under licence from ChiBall Education Pty Ltd, which owns the ChiBall trade marks and intellectual property. ChiBall World Pty Ltd is responsible for the personal information collected through this website. Our website address is https://chiball.com. You can contact us about privacy at info@chiball.com.
What we collect
- Orders and accounts: your name, email, phone, billing and delivery address, and what you buy, so we can process and deliver your order.
- Courses and teacher training: your account details, course progress, quiz results and certificates.
- Messages and forms: anything you send us through our contact forms or by email.
- Email list: your name and email if you sign up for our newsletter, offers or free resources.
- Website use: with your consent, information about how you use our site, such as pages visited and the type of device and browser you use.
- Security: your IP address and browser details, to protect the site and our checkout from spam and attacks.
How we use your information
- To process orders, deliver products and give you access to downloads, classes and courses.
- To provide teacher training, track your progress and issue certificates.
- To answer your questions and provide customer support.
- To send you emails you have signed up for. Every email has an unsubscribe link.
- To understand how our site is used so we can improve it.
- To keep our website and payments secure, and to meet our legal and tax obligations.
We never sell your personal information.
Payments
Card payments, including Apple Pay and Google Pay, are processed securely by Stripe. We do not see or store your full card details. Stripe’s privacy policy is at stripe.com/privacy.
We previously accepted PayPal. If you paid us through PayPal in the past, PayPal’s privacy policy also applies to that payment, and our order records may include your PayPal transaction details.
Who we share information with
We only share what is needed with trusted services that help us run ChiBall:
- SiteGround, which hosts our website and runs our email marketing
- Stripe, which processes payments
- Google, for website analytics (only with your consent) and reCAPTCHA spam protection on our forms and checkout
- Rackspace, which hosts our class videos
- YouTube, when you watch videos embedded on our site
- Australia Post and other couriers, to deliver your order
- Our accountants and advisers, and government authorities where the law requires it
Some of these providers store information outside Australia, including in the United States and Europe. We choose providers that protect personal information to a standard similar to the Australian Privacy Principles.
Cookies
Cookies are small files stored by your browser. We use essential cookies to run the shop, such as remembering your cart and keeping you logged in. With your consent, we also use analytics cookies from Google Analytics to understand how visitors use our site. Analytics cookies stay blocked until you accept them.
You can change your choice at any time with the cookie settings button at the bottom of every page. The cookies we use are listed below.
Keeping your information safe
Our website uses an encrypted (HTTPS) connection, a security firewall and spam protection. We keep personal information only for as long as we need it for the purposes above, or as long as the law requires. For example, we keep order records for tax purposes.
Accessing and correcting your information
You can view and update most of your details by logging in to My Account. To ask for a copy of the information we hold about you, or to ask us to correct or delete it, email info@chiball.com. We will respond within 30 days.
Visitors from the UK and Europe
If you live in the UK or European Union, you also have rights under the GDPR, including the right to object to how we use your information and to ask us to transfer it to you. Email us to use any of these rights.
Children
Our website and services are intended for adults. We do not knowingly collect personal information from children under 16 without a parent’s or guardian’s consent.
Complaints
If you have a concern about how we have handled your personal information, please contact us first at info@chiball.com. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.